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Terms & Conditions

Privacy Policy

## PRIVACY POLICY
This privacy policy applies between you, the User of this Website, and JENZA, trading under BUNAC Travel Services Ltd, the owner and provider of this Website. JENZA, trading under BUNAC Travel Services Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. 

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:  (Enter link) 

Please read this privacy policy carefully. 

### Definitions and interpretation

1. In this privacy policy, the following definitions are used: 
**Data **
	collectively all information that you submit to BUNAC Travel Services Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; 

**Cookies **
	a small text file placed on your computer by this Website when you visit certain parts of the Website and /or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies); 

**Data protection laws**	
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, Protection and any national implementing and supplementary laws, regulations and secondary legislation; 

**GDPR **
	the UK General Data Protection Regulation; 

**JENZA, trading under 
BUNAC Travel  Services Ltd
we or us **
	BUNAC Travel Services Ltd, a company incorporated in England and Wales with registered number 01391030 whose registered office is at 5 Richbell Place, London, WC1N 3LA; 

**UK and EU Cookie Law **
	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018; 

**User or you **
	any third party that accesses the Website and is not either (i) employed by BUNAC Travel Services Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to BUNAC Travel Services Ltd and accessing the Website in connection with the provision of such services; and 

**Website **
	the website that you are currently using, jenza.com, and any sub-domains of this site unless 
expressly excluded by their own terms and conditions. 



2. In this privacy policy, unless the context requires a different interpretation: 
a. the singular includes the plural and vice versa; 
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; 
c. a reference to a person includes firms, companies, government entities, trusts and partnerships; 
d. "including" is understood to mean "including without limitation"; 
e. reference to any statutory provision includes any modification or amendment of it; 
f. the headings and sub-headings do not form part of this privacy policy. 

### Scope of this privacy policy

3. This privacy policy applies only to the actions of JENZA, trading under BUNAC Travel Services Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

4. For purposes of the applicable Data Protection Laws, JENZA, trading under BUNAC Travel Services Ltd is the "data controller". This means that JENZA, trading under BUNAC Travel Services Ltd determines the purposes for which, and the manner in which, your Data is processed. 


### Data collected

5. We may collect the following Data, which includes personal Data, from you: 
a. name; 
b. date of birth; 
c. gender; 
d. contact Information such as email addresses and telephone numbers; 
e. demographic information such as postcode, preferences and interests; 
in each case, in accordance with this privacy policy. 

### How we collect Data

6. We collect Data in the following ways: 
a. data is given to us by you; and 
b. data is collected automatically. 

### Data that is given to us by you

7. JENZA, trading under BUNAC Travel Services Ltd will collect your Data in a number of ways, for example: 
a. when you contact us through the Website, by telephone, post, e-mail or through any other means; 
b. when you register with us and set up an account to receive our products/services; 
c. when you make payments to us, through this Website or otherwise; 
d. when you elect to receive marketing communications from us; 
e. when you use our services; 
in each case, in accordance with this privacy policy. 

### Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example: 

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. 
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies". 

### Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: 
a. transmission by email of marketing materials that may be of interest to you; 
b. XXXX; 
in each case, in accordance with this privacy policy. 
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below). 

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: 
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out. 
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. 
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below. 

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

13. We may use your Data to show you JENZA, trading under BUNAC Travel Services Ltd adverts and other content on other websites. If you  do not want us to use your data to show you JENZA, trading under BUNAC Travel Services Ltd adverts and other content on other websites,  please turn off the relevant cookies (please refer to the section headed "Cookies" below). 

### Who we share Data with

14. We may share your Data with the following groups of people for the following reasons: 
a. any of our group companies or affiliates 
b. our employees, agents and/or professional advisors 
c. third party service providers who provide services to us which require the processing of personal data 
d. third party payment providers who process payments made over the Website 
e. relevant authorities 
in each case, in accordance with this privacy policy. 

### Keeping Data secure

15. We will use technical and organisational measures to safeguard your Data, for example: 
a. access to your account is controlled by a password and a user name that is unique to you. 
b. we store your Data on secure servers. 
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@jenza.com
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

### Data retention

18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 

19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

### Your rights
20. You have the following rights in relation to your Data: 
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. 
c. Right to erase - the right to request that we delete or remove your Data from our systems. 
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. 
e. Right to data portability - the right to request that we move, copy or transfer your Data. 
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@jenza.com 
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/. 
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

### Transfers outside the United Kingdom and European Economic Area

24. Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA. 
25. We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission. 
26. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws. 

### Links to other websites

27. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 

### Changes of business ownership and control

28. JENZA, trading under BUNAC Travel Services Ltd may, from time to time, expand or reduce our business and this may involve the sale and /or the transfer of control of all or part of BUNAC Travel Services Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 

29. We may also disclose Data to a prospective purchaser of our business or any part of it. 
30. In the above instances, we will take steps with the aim of ensuring your privacy is protected. 

### Cookies

31. This Website may place and access certain Cookies on your computer. JENZA, trading under BUNAC Travel Services Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. JENZA, trading under BUNAC Travel Services Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 
32. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. 
33. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling JENZA, trading under BUNAC Travel Services Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. 

34. This Website may place the following Cookies: 
Type of Cookie 
	Purpose 

**Strictly necessary cookies **
	These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

**Analytical/performance cookies** 
	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 


**Functionality cookies **
	
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie. 

**Targeting cookies **
	
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 


35. You can find a list of Cookies that we use in the Cookies Schedule. 
36. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently. 

37. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. 

38. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance 

provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. 
39. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer. 

### General

40. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 
41. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 
42. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 
43. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. 

### Changes to this privacy policy

44. JENZA, trading under BUNAC Travel Services Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. 

You may contact JENZA, trading under BUNAC Travel Services Ltd by email at info@jenza.com 

### Attribution

45. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). 

This privacy policy was created on 01 December 2022. 
**Cookies**
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
**Strictly necessary**
We use the following strictly necessary cookies:
Description	Purpose
	


**Functionality**
We use the following functionality cookies:
Description	Purpose
	


**Analytical/performance**
We use the following analytical/performance cookies:
Description	Purpose
	


**Targeting**
We use the following targeting cookies:
Description	Purpose
	



Read JENZA's privacy policy to make sure our data agreement suits you. Discover more on this page. 

Work abroad programs | Privacy Policy | JENZA

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It's off to work the world we go. Access hundreds of pre-arranged vetted working holiday jobs and internships around the world. It's how we work.

Working holiday jobs

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Meet the jobs team

Play the field working in a vineyard in Marlborough or cause a stir as a barista in Melbourne. With high minimum wages, epic work/life balance and unlimited working holiday jobs from yours truly, it’s time to quit for day job.

Hundreds of jobs hiring in Oz and NZ

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Access hundreds of vetted working holiday jobs on our JENZA Job Hub. Apply before you go, when you land and for your whole visa.  

The job lot 

Unlimited working holiday jobs with JENZA Work

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Many of our ski season employers include free or subsidised staff housing. Usually with great perks such as discounted meals, lift passes and lessons – making them a great way to earn money, make friends and learn a new skill. 

The high life

Cost of living (abroad) crisis

## Dear JENZA, why are you so obsessed with jobs?

As travellers, we understand the unbridled joy of setting off with a backpack full of barely clean washing and embracing the ‘non-plan’ – travelling when you want, working when you want, and generally being an all-around superhero of your own life.  

But we also understand the job fear. The panic of ‘What if I can’t find a job and have to fly back to Bumblefudge to live in my childhood bedroom?’. (Which actually only works if it hasn't already been turned into a mid-life crisis home gym).

**So, to account for both ends of the freedom/fear jobs scale, every JENZA Work includes the option of interviewing for a job before you go. Or when you land. And actually, for the whole of your working holiday visa. Job done.**

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Vetted working holiday jobs around the world. Apply before you go or when you land. Earn as you explore with access to unlimited job. Work overseas now. 

JENZA | Working holidays | Working holiday jobs

Every JENZA Camp includes guaranteed camp interviews, with every JENZA Work including the option to pre-arrange a working holiday job before you go.



Before you go

From ski season jobs to 'pinch-me-I'm-working-on-a-boat' jobs, our employers mostly hire for seasonal roles in the hospitality, tourism, retail and construction industry.



On the job 

Once you’re booked with JENZA, you’ll get access to our online JENZA Job Hub where you can start searching and applying for jobs. Apply before you go or on the road.



How it works

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All the inspo and intel on working overseas from our JENZA community and staff. Plus some fun stuff for when you're just a bit bored. Or hungry. Or wishing you were anywhere else. 

The JENZA blog

Expert advice, roadtester reviews and travel stories from people who have been. All the need to know on where to work abroad. Get in touch to write for us.

Work and travel | JENZA travel blog 

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Wondering how to work the world? We have our ways. Make a difference working at a summer camp, fund your adventures with a working holiday or live the high life working a ski season. 

Work abroad experiences 

Earn and explore with working holidays, summer camps and ski seasons in Japan, Canada, USA and more. Pre-arranged jobs and roadtested experiences. 5% of profits to JENZA scholarship fund. Explore more with JENZA.

Work abroad experiences | What you can do | JENZA

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Make your workplace another place. Earn money, see the world and put your resume on the map with a working holiday or summer camp. 

Work abroad destinations

Working holidays, summer camps and international internships in Canada, USA, Japan and more. Grow your career and earn money working overseas with JENZA. We take care of visas and jobs. Discover more with JENZA.

Work abroad destinations | Where to go | JENZA

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We do flexible working holidays, summer camps and overseas internships for 18-30 somethings. Because you should never have to choose between getting a job and going travelling.

Earn as you explore 

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Want to work for up to two years with visa support and a 4-6 month ski season or summer job before you go? Do Canadian bears *beep* in the woods. The IEC visa pool is now open, so hurry! (No running).

Canada visa applications now open

We know it’s youth voices that make the world go round. (Gravity, you’re also quite important). Meet our Youth Advisory Panel – the 18-25 year olds who help to shape everything we do. 

Movers and shapers

Shaping the future of travel

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Every JENZA experience has been shaped by our Youth Advisory Panel, roadtested by our travellers, and backed by 60+ years of work abroad expertise. But if we still don’t rock your world, we’ll refund the part of your JENZA program you’re not happy with. T&Cs apply  

Travel you can trust 

Our Extra Mile Promise 

Work or travel? Why choose. Earn as you explore with JENZA. Working holidays, summer camps and internships with pre-arranged jobs in Canada, USA, UK, Japan, Australia and New Zealand. Book with the visa and work overseas experts. 

Work abroad programs | JENZA

Pre-arranged working holiday jobs and internships with vetted employers.

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Job security

Roadtested experiences to make sure we serve our travel community first. 

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Real reviews

5% of all JENZA profits go to our youth work overseas scholarship fund.

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Giving back 

For coffee. And because despite what we’re told growing up, you should never have to choose between getting a job and going travelling. With JENZA, you can do both. 

Why we get out of bed

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What makes our world go round

JENZA was founded on the four A's. Authenticity, Accessibility, Accountability and not being an A-hole. So when it comes to what we do, we own it. If there's part of your JENZA experience you're not happy with, we'll refund it. T&Cs apply. 

We swear 

Travel happy with our Extra Mile Promise 

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Works for others 

5% of JENZA profits go to our access scholarship fund, so that more young people can have the opportunity to work overseas. 

JENZA is never having to choose between getting a job and going travelling. Earn money, enhance your CV, explore the world. Authentic roadtested experiences shaped by travellers. 

JENZA | Work abroad | About us

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Starting out in the '50s and ‘60s with mullets and a mission, JENZA is the travel love child of the two OGs of the work and travel world – USIT and BUNAC. 

The apple-on-the-head moment happened when we realised that yes, 60+ years is a really impressive amount of time to be the dreamweavers of the working holiday world. But the world’s a different place today. And what worked for our student forefathers might not work today. 

So, we started again. Building a movement from the ground up – with our travellers as the architects. It’s all in our logo: You Shaped Travel. 

Our story

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Talk to travellers who've been there, got the t-shirt and had to throw it out because it smelled like damp backpacks. Get in touch by phone, video, email or love letter. 

Contact us 

## Call the phones

[0203 929 8666](tel:+02039298666)

We're open 9-15:00 Mon-Thu | 9-13:00 Fri | Closed Sat-Sun (GMT). 



## Send an email

[info@jenza.com](mailto:info@jenza.com)
Drop us an email with your thoughts and travel dreams, and we'll come back to you penpal style. 



## Emergency help

If you have a genuine emergency where you are affected by either an accident, political unrest, bereavement or natural disaster while in the care of JENZA, please call the regular number and select option 9. Non-emergency calls will have to face the wrath of Adam (our Ops guy and keeper of the emergency red phone) when you’ve got him out of bed at 2am because you’re lost your keys. 



## Our offices

**UK**
5 Richbell Place, London, WC1N 3LA, UK.

**Australia & New Zealand**
Level 4, 4 Graham Street, Auckland, 1010 New Zealand.

**Neither of these are walk-in offices at the moment. If you'd like to speak to a member of our team, please call or email.**


Book with travellers. All our JENZA Support Squad have worked the world. Video call, email, live chat and 24/7 emergency support. Get in touch today.

Contact us | Ways to get in touch | JENZA

**This website uses cookies**
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. [Read our cookies policy here](/us/cookies-policy/)

Outfit

Rock Salt, Cursive

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Meet JENZA. Flexible work and travel adventures shaped by you. Visa support, pre-arranged jobs and workplace envy all included. 

Earn as you explore

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Jenza

Even faster by email. Sign up for the latest news and promos from the work and travel world

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Good news travels fast

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Giving back  

New Zealand

United Kingdom

United States of America

Australia

Europe

### TERMS AND CONDITIONS OF USE

**Introduction **

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and JENZA, trading under BUNAC Travel Services Ltd, the owner and operator of this Website. 

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. 

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by JENZA, trading under BUNAC Travel Services Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services JENZA, trading under BUNAC Travel Services Ltd and accessing the Website in connection with the provision of such services. 

You must be at least 16 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. 

**Intellectual property and acceptable use **

All Content included on the Website, unless uploaded by Users, is the property of JENZA, trading under BUNAC Work and Travel Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission 

2. You may, for your own personal, non-commercial use only, do the following: 

a. retrieve, display and view the Content on a computer screen 

b. print one copy of the Content 

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of and JENZA, trading under BUNAC Travel Services Ltd.  

4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website. 

5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify and JENZA, trading under BUNAC Travel Services Ltd all claims resulting from Content you supply. 

**Prohibited use **

6. You may not use the Website for any of the following purposes: 

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; 

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, or governmental order; 

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner. 

**Registration **

7. You must ensure that the details provided by you on registration or at any time are correct and complete. 

8. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. 

9. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. 

10. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights. 

**Password and security **

11. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. 

12. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account. 

**Links to other websites **

13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of and JENZA, trading under BUNAC Travel Services Ltd or that of our affiliates. 

14. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. 

15. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. 

**Privacy Policy and Cookies Policy **

16. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: 

 (need to insert new URL when we have it)  

 
**Availability of the Website and disclaimers **

17. Any online facilities, tools, services or information that JENZA, trading under BUNAC Travel Services Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. JENZA, trading under BUNAC Travel Services Ltd  is under no obligation to update information on the Website. 

18. Whilst JENZA, trading under BUNAC Travel Services Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. 

19. JENZA, trading under BUNAC Travel Services Ltd accepts no liability for any disruption or non-availability of the Website. 

20. JENZA, trading under BUNAC Travel Services Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. 

**Limitation of liability **

21. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. 

22. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. 

23. To the maximum extent permitted by law, BUNAC Travel Services Ltd accepts no liability for any of the following: 

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; 

b. loss or corruption of any data, database or software; 

c. any special, indirect or consequential loss or damage. 

**General **

24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. 

25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. 

26. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. 

27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. 

28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. 

29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

30. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. 

**JENZA, trading under BUNAC Travel Services Ltd details **

31 JENZA, trading under BUNAC Travel Services Ltd is a company incorporated in England and Wales with registered number 01391030 whose registered address is 5 Fleet Place, London, EC4M 7RD, and it operates the Website jenza.com .The registered VAT number is 235493454.  

You can contact JENZA, trading under BUNAC Travel Services Ltd by email on info@jenza.com. 


Terms and Conditions for the United States and the United Kingdom

USA & UK Terms and Conditions

Every JENZA experience has been shaped by our Youth Advisory Panel, roadtested by our travellers, and backed by 60+ years of work abroad expertise. But if we still don’t rock your world, we’ll refund the part of your JENZA program you’re not happy with. T&Cs apply. 

Extra mile booking promise 

## JENZA Extra Mile Promise
 
**We may be the new kids, but we have the backing of 60+ years of work abroad experience in our parent companies – USIT and BUNAC. Every JENZA program has been shaped by our Youth Advisory Panel (YAP) and trialled by our JENZA roadtesters. But after all of that, we’ll refund the part of your JENZA product you’re not happy with.**  
 
The important stuff  
T&Cs 
 

- We don’t believe in lots of complicated jargon. Our Extra Mile promise is founded on trust, honesty and common sense. 
- Travel isn't black and white. Each case will be dealt with on a case-by-case basis and handled by our dedicated JENZA Support Squad.  
- The joy of our trips is that you’re away for an extended period of time. If during the part of your trip when you’re in the care of JENZA or one of our in-country partners and you don’t feel like we’ve delivered what you signed up for, you just need to contact us. One of our JENZA Support Squad will be in touch to find out what's happened and to gather all the intel. If something was clearly wrong with your trip and was not as described in the inclusions/service, and it was in the control of ourselves or our in-country partners, we’ll work out refunding you for the part of the service that didn’t live up to our high standards. 
- To help us make the policy fair for everyone, we follow a simple process for every request. To be eligible for the JENZA Extra Mile promise, you must flag an issue within seven days of any problems with our service.  

### Step 1
Our team will try and resolve your problem. We’ll discuss your issues and work with our in-country partners to get what’s happened addressed ASAP. We ask that you to give us ten working days to try and do this.  

### Step 2
If after ten working days the issue hasn’t been resolved and it’s something that falls within our control or that of our partners, we’ll work out the refund amount for that part of your JENZA product. You’ll be refunded within ten working days. 

 
**What's not covered** 

- We can't help fix a problem that happened six months previously. The JENZA Extra Mile promise is only valid when you flag an issue within seven days of any problems that have happened with our service.   
- Things outside of our control. This includes visa denials, missed flights, travel delays, and where personal behaviour has impacted your employment or experience.  
 

 

Extra mile booking promise for all JENZA experiences.

Extra mile booking promise | JENZA

JENZA Work Australia terms and conditions for your booking. 

JENZA Work Australia T&Cs

## Your Work Australia program conditions

 The Work Australia program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the Australian Government 

By joining the program you are bound by the company’s general terms and conditions which are listed [HERE](https://jenza.com/00/terms-and-conditions/). 

**1. Program inclusions:**

- Australia Working Holiday Visa 
- Visa application processing 
- Guidance on banking and tax  
- 12 month’s access to our jobs hub 
- Airport transfer (not included if going to Perth) 
- 7 nights hostel accommodation (in Melbourne, Sydney or Perth only) 
- Some meals will be provided 
- Guided city tour and welcome activities  

 **2. Program costs and payments schedule** 

What are you paying the Company for? 

**Stage 1**- Deposit £100/ €115 / USD $115  

- Recieve welcome email 

**Stage 2** - Second payment £300  €345 / USD $340

- Complete visa form with basic details 
- You receive the approved visa 
- You confirm which date you would like to land in Australia 

**Stage 3** - Final payment £615 €785 / USD $760 due 12weeks before departure 

- The Company will officially book you on to the specified welcome date  
- Once you arrive in Australia, your support package will continue with the team in your chosen city 

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit of £100 / €115/ $115USD. You acknowledge that your application cannot progress further until you have paid the second payment. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable. 

 

Stage 2 - A further payment of £300 / €345/ $340 USD will be due after your initial deposit. This payment will allow us to apply for the Working Holiday Visa for you. We will ask you for basic information that we need before we can process the visa application. During this time, you can also let us know which date you would like to book on to for our arrival package. Our Job Hub will then be made available to you and you can browse through job listings and apply for them.  

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received. 

**What fees will you need to pay to third parties?**

- Medical & Travel insurance 
- Return flights  
- Proof of funds (you must be able to show proof that you have at least $5000 AUD in support funds) 
- Accommodation  
- Spending money 

Regardless of the circumstances, the Company are unable to refund any of these fees. 

**3. Transferring or changing your booking** 

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Australia. 

Date changes might be available for your arrival but will incur the following costs: 

- 60 days or more before your booked date: Free date change  
- 15 – 59 days before your booked date: £200 / €230 / $230USD
- Within 14 days of your booked date: No tour date change available  

All date changes are subject to availability.  

Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change. 

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. 

**4. Program cancellation** 

The £100 / €115 / $115 USD  program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a £25 administration fee. The below amounts will be held by the Company when cancelling at specific stages: 

With a visa 

- Cancellation received 91+ days before departure: £400 / €455 / $450 USD
- Cancellation received 31-90 days before departure: £708 / €820 / $815 USD
- Cancellation received 30 days or less before departure: £1015 / €1,245 / $1,215 USD (no refund due) 

Without a visa 

- Cancellation received 91+ days before departure: £100 / €115 / $115 USD
- Cancellation received 31-90 days before departure: £408 / €475 / $470 USD
- Cancellation received 30 days or less before departure: £715 / €830 / $825 USD (no refund due)  

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.  

**5. Visa**  

- Working Holiday Visa (Subclass 417) Eligibility:  
- Must hold a valid passport from one of the countries listed here 
- Must be aged 18-30 (35 for Irish, Canadian and French Nationals) 
- Must not have previously held an Australian Working Holiday Visa 
- Must have a minimum of $5,000 AUD in support funds 

The requirements of the Working Holiday Visa (Subclass 417) are subject to Australian Government approval and may change without notice. 

If you have spent more than 3 consecutive months in the last 5 years in a country considered to be of very high health risk in terms of tuberculosis; or are likely to enter an Australian hospital or healthcare area (including nursing homes); or are likely to be engaged in an Australian child care centre (including preschools or crèches), as either an employee or trainee, you will be required to undergo a medical examination at your own expense which may delay your visa processing by up to 6 weeks. 

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa. 

**Visa conditions** 

- Maximum job duration of 6 months per employer 
- Visas are issued at the discretion of the Australian Embassy and Department of Immigration. 
- The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. 
- The visa cost is set by the Department of Immigration and is subject to change without notice. The Company will notify participants of any change to the advertised cost. 
- Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the Australian government here. 

**6. Additional program documentation and fees**

To apply for your Australia Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time. 

**7. Flights** 
 

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa (Subclass 417). You must provide your booked travel information to the Company at least 4 weeks before you intend to fly. 

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays. 

 **8. Insurance** 

 Travel insurance is mandatory for all participants. Please refer to our  [General Terms and Conditions.](https://jenza.com/00/terms-and-conditions/) 
 
 **9. Job support** 

- It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available 
- For participants availing of job assistance, we do not guarantee any job locations in Australia.  
- Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. 
- It is up to each participant who has availed of job assistance to apply for an interview for their Australian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis. 

**10. Declaration**  
You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given. 

 

JENZA Work Australia terms and conditions. 

JENZA Work Australia | T&Cs | JENZA

JENZA Work Canada terms and conditions for your booking. 

JENZA Work Canada T&Cs

## Your Work Canada program conditions

 
The Work Canada program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain an IEC Working Holiday Visa issued separately by Citizenship and Immigration Canada (CIC). 

By joining the program you are bound by the company’s general terms and conditions which are listed [HERE](https://jenza.com/00/terms-and-conditions/). 

**1. Program inclusions** 

- Guidance on applying for the IEC Working Holiday visa 
- Guidance on how to set up a bank account and social insurance number 
- Arrival orientation  
- 5 nights arrival accommodation  
- 24-month ground support from the team in Canada 
- Assistance with securing a seasonal job 

**2. Program costs and payments schedule** 

What are you paying the Company for? 

**Stage 1** - Deposit $180 AUD / $200 NZD / $115 USD / £100 / €115
- Receive welcome email  
- Apply for the IEC visa with our visa guidance 
- Inform the company once your port of entry letter has been issued 

**Stage 2** - Second payment $1,065 AUD / $1,129 NZD / $685 USD / £569 / €705
- You apply for positions with Canadian employers and secure a job  
- You confirm which date you would like to land in Canada 
- We send over the next steps, on how to officially book yourself on to the pre-departure/ and arrival orientations 
- Once you arrive in Canada, your support package will continue with the team in your chosen city 
 
Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable deposit of $180 AUD  / $200 NZD / $115 USD / £100 / €115. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable. 

Stage 2 - A further payment of $1065 AUD  / $1,129 NZD / $685 USD / £569 / €705 will be due after your initial deposit. This payment will grant you access to the job hub and allow you to apply for different jobs in Canada. Once your placement has been confirmed, you will need to let us know when you intend to arrive in Canada so we can book your arrival accommodation and select the start date for your support package. You won’t be able to apply for a job until this payment has been made. We would suggest you make this payment at least 16 weeks before your intended start date or from when you have an ITA. 
 
 **What fees will you need to pay to third parties?** 

- Visa fee paid directly to Citizenship and Immigration Canada (CIC). For updated prices, please click [here](https://www.cic.gc.ca/english/information/fees/index.asp). 
- Police checks 
- Return flights  
- Proof of funds (you must be able to show proof that you have at least $2500 CAD in support funds) 
- Accommodation  
- Travel from the airport to the hostel/ city centre 
- Travel from city /airport to job (Ultimate) 
- Spending money 
- Insurance (the insurance policy duration must cover the full duration of the visa) 

Regardless of the circumstances, the Company are unable to refund any of these fees. 

 
**3. Transferring or changing your booking** 

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada. 

Date changes might be available for your arrival but will incur the following costs: 

- 80 days or more before your booked date: Free date change  
- 15 – 79 days before your booked date: $180 AUD / $200 NZD / $150 USD / £100 / €115 
- Within 14 days of your booked date: No tour date change available  

All date changes are subject to availability.  

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. 

**4. Program cancellation**  
The $180 AUD / $200 NZD / $115 USD / £100 / €115  program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a $45 AUD / $50 NZD / $30 USD / £25 / €45 administration fee. The below amounts will be held by the Company when cancelling at specific stages: 

- Cancellation received before a placement has been offered: $465 AUD / $495 NZD / $ 299USD / £239 / €309
- Cancellation received after your placement has been offered: $852 AUD / $905 NZD / $548 USD / £515 / €569 
- Cancellation received after your placement has been offered and 14 days or less before departure: $1245 AUD/ $1,329 NZD / $800 USD / £669 / €820 (no refund due) 

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.  

**5. Visa**  

**Working Holiday IEC Visa Eligibility: **

- Must hold a valid passport from one of the countries listed [here](https://www.cic.gc.ca/english/work/iec/eligibility.asp) 
- Must be aged 18-30 (35 for some nationalities listed [here](https://www.cic.gc.ca/english/work/iec/eligibility.asp)) 
- Must not have previously held a Working Holiday IEC Visa (unless applying for a Recognised Organisation programme) 
- Must have a minimum of $2,500 CAD in support funds 

The requirements of the Working Holiday IEC Visa are subject to Citizenship and Immigration Canada (CIC) approval and may change without notice. 

**Visa conditions** 

- Open work permit, allowing you to work for any employer 
- Visas are issued at the discretion of Citizenship and Immigration Canada (CIC). 
- The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. 
- The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost. 
- Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. 

If your visa is refused the above programme cancellation conditions apply. 

The Company will endeavour to inform you when the visa pool open date is announced by the Canadian High Commission, however we cannot guarantee this as it may be announced at short notice. It is your responsibility to check the [IEC website ](https://www.cic.gc.ca/english/work/iec/selections.asp) for updates. 

We strongly advise not entering Canada until your Visa has been sent to you by the Canadian Government. Any entry before this time would be as a tourist. Entry to Canada before your Invitation to Apply (ITA) is issued is at your own risk and the Company does not accept any responsibility for refused entry to Canada. 

**6. Additional program documentation and fees** 

To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time. 

**7. Flights**
 
Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday IEC Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly. 

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays. 

**8. Insurance** 

Travel insurance is mandatory for all participants. Please refer to our [General Terms and Conditions](https://jenza.com/00/terms-and-conditions/).

**9. Job support**

- It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available 
- We do not guarantee any job locations in Canada.  
- Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. 
- It is up to each participant who has availed of job assistance to apply for an interview for their Canadian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis. 

**10. Declaration**  

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given. 

 


More legal stuff

Terms & Conditions