JENZA Work Japan terms and conditions for your booking.
The Work Japan program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain a Japanese Working Holiday Visa issued separately by the Japanese government.
By joining the program you are bound by the company’s general terms and conditions which are listed HERE.
1. Program inclusions
2. Program costs and payments schedule
What are you paying the Company for?
Stage 1 – Visa Guidance Fee
Step 2 - Final payment
Stage 1 - At the time of booking your Work Japan program, you must pay a non-refundable Visa Guidance fee. After booking, you will receive a welcome email with guidance on how to apply for the working holiday visa. You understand that you are responsible for informing the Company once you have obtained the visa.
Stage 2 – Your final payment will be due after your initial payment. This will grant you access to the live jobs portal where you will be able to apply for positions with various employers. It will be your responsibility to let us know when you have secured a job with one of our employers. Once we have received confirmation of this, we will then ask you to let us know when you plan to arrive in Japan so your arrival accommodation can be booked.
We need to know your planned arrival at least 8 weeks before to ensure we can book your arrival accommodation.
What fees will you need to pay to third parties?
Regardless of the circumstances, the Company are unable to refund any of these fees.
Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.
By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.
The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.
3. Transferring or changing your booking
The deposit is transferable to any Company program up until the point you receive visa guidance from the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Japan or if you have interviewed with one of our employers.
Date changes might be available for your arrival but will incur the following costs:
All date changes are subject to availability.
Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.
4. Program cancellation
The Visa Guidance Fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a $45 AUD / $50 NZD / £25 / €30 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:
If you cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.
Working Holiday Visa Eligibility:
The requirements of the Working Holiday Visa are subject to Japanese government approval and may change without notice.
If your visa is refused the above program cancellation conditions apply.
We strongly advise not entering Japan until your Visa has been sent to you by the Japanese Government. Any entry before this time would be as a tourist. Entry to Japan before your visa is issued is at your own risk and the Company does not accept any responsibility for refused entry to Japan.
6. Additional program documentation and fees
To apply for your Japanese Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.
Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.
The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, border closures, etc.
Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.
9. Job support
-It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Japan team. If a visa is refused for reasons previously undisclosed, no refund will be given.