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JENZA Work Canada T&Cs

JENZA Work Canada terms and conditions for your booking.

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Your Work Canada program conditions

The Work Canada program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain an IEC Working Holiday Visa issued separately by Citizenship and Immigration Canada (CIC).

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked onto the JENZA Work Canada program you will receive:

  • Guidance on applying for the IEC Working Holiday visa
  • Guidance on how to set up a bank account and social insurance number
  • Arrival orientation
  • 5 nights arrival accommodation
  • 24-month ground support from the team in Canada
  • Assistance with securing a seasonal job

    If you are booked on to our Recognised Organisation program you will receive:

  • Guidance on applying for the IEC Working Holiday visa
  • A Recognised Organisation letter to allow you to apply for the visa
  • Guidance on how to set up a bank account and tax file number
  • Arrival orientation
  • 24-month ground support from the team in Canada

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

JENZA Work Canada

Stage 1 - Visa Guidance Fee

  • Receive welcome email
  • Apply for the IEC visa with our visa guidance
  • Inform the company once your port of entry letter has been issued

Stage 2 - Confirmation Fee

  • You apply for positions with Canadian employers and secure a job
  • You confirm which date you would like to land in Canada
  • We send over the next steps, on how to officially book yourself on to the pre-departure/ and arrival orientations
  • Once you arrive in Canada, your support package will continue with the team in your chosen city

    Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 - Your confirmation fee will be due after your initial deposit. This payment will grant you access to the job hub and allow you to apply for different jobs in Canada. Once your placement has been confirmed, you will need to let us know when you intend to arrive in Canada so we can book your arrival accommodation and select the start date for your support package. You won’t be able to apply for a job until this payment has been made. We would suggest you make this payment at least 16 weeks before your intended start date or from when you have an ITA.

Recognised Organisation

Stage 1 – full payment

  • Receive welcome email
  • Receive guidance on how to enter the visa pool and send the Company proof of this along with your passport
  • The Company send the proof to the Recognised organisation to then receive the Recognised Organisation letter
  • Apply for the IEC visa with our visa guidance once you’ve received an invitation to apply
  • Continue your IEC visa application
  • Inform the company once your port of entry letter has been issued
  • You confirm which date you would like to land in Canada
  • Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Canada program you must pay the program fee in full. You acknowledge that your application cannot progress further until you have informed the company that you’ve successfully entered the visa pool and sent proof of it along with your passport. Only after this point can your Recognised Organisation letter be issued to you. After you’ve received your port of entry letter, you need to let the company know when you would like to travel so that your support package can be arranged.

You must be able to submit all required application materials to the company by May 31st. Any bookings for this program received after May 31st must submit application materials to JENZA within 2 weeks or before the IEC visa application pool closes (which ever is sooner).

What fees will you need to pay to third parties?

  • Visa fee paid directly to Citizenship and Immigration Canada (CIC). For updated prices, please click here.
  • Police checks
  • Return flights
  • Proof of funds (you must be able to show proof that you have at least $2500 CAD in support funds)
  • Accommodation
  • Travel from the airport to the hostel/ city centre
  • Travel from city /airport to job (Ultimate)
  • Spending money
  • Insurance (the insurance policy duration must cover the full duration of the visa)

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada.

Date changes might be available for your arrival but will incur the following costs:

  • 7 days or more before your booked date: Free date change
  • 15 – 79 days before your booked date: $475 AUD / $500 NZD / $300 USD / £250 / €300

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation

JENZA Work Canada

The visa guidance fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a $45 AUD / $50 NZD / $30 USD / £25 / €45 administration fee. The below amounts will be held by the Company when cancelling at specific stages:

  • Cancellation received before you interview with an employer: full refund available on confirmation fee
  • Cancellation received after a job offer: 100% (no refund due)

If the participant doesn’t secure a job before their departure but still plans on travelling to Canada, the following cancellation terms will apply:

  • Cancellation received 31 days or more before your departure: full refund available on confirmation fee
  • Cancellation received 8-30 days before your departure: 50% will be held by the company
  • Cancellation received within and including 7 days before your departure: 100% (no refund due)

Recognised Organisation:

  • Cancellation received before your Recognised Organisation letter is issued: 10% will be held
  • Cancellation received 14 days or less before departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday IEC Visa Eligibility:

  • Must hold a valid passport from one of the countries listed here
  • Must be aged 18-30 (35 for some nationalities listed here)
  • Must not have previously held a Working Holiday IEC Visa (unless applying for a Recognised Organisation programme)
  • Must have a minimum of $2,500 CAD in support funds

The requirements of the Working Holiday IEC Visa are subject to Citizenship and Immigration Canada (CIC) approval and may change without notice.

Visa conditions

  • Open work permit, allowing you to work for any employer
  • Visas are issued at the discretion of Citizenship and Immigration Canada (CIC).
  • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply.
  • The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost.
  • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

If your visa is refused the above programme cancellation conditions apply.

The Company will endeavour to inform you when the visa pool open date is announced by the Canadian High Commission, however we cannot guarantee this as it may be announced at short notice. It is your responsibility to check the IEC website for updates.

We strongly advise not entering Canada until your Visa has been sent to you by the Canadian Government. Any entry before this time would be as a tourist. Entry to Canada before your Invitation to Apply (ITA) is issued is at your own risk and the Company does not accept any responsibility for refused entry to Canada.

6. Additional program documentation and fees

To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday IEC Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

  • It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
  • We do not guarantee any job locations in Canada.
  • Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.
  • It is up to each participant who has availed of job assistance to apply for an interview for their Canadian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.
  • Participants acknowledge that the nature of employment for seasonal positions may be influenced by local weather conditions. While the employer will endeavour to provide the agreed-upon number of hours, there may be circumstances beyond their control where it becomes unfeasible to fulfil the initially agreed hours.
  • The contract that a participant signs is between themselves and the host employer. The Company is not involved in this process and can’t be held accountable for any deviations from contract terms. Any disputes must be raised directly with the host employer.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given.


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JENZA Travel (NZ) Ltd trading as “JENZA” and “BUNAC” in Australia and New Zealand is a company registered in New Zealand with company number 8177942 and registered address at 336 Broadway Avenue, Palmerston North, 4414, New Zealand.