Terms & Conditions

TERMS AND CONDITIONS OF USE

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and JENZA Travel International Limited, trading as JENZA, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by JENZA and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services JENZA and accessing the Website in connection with the provision of such services.

You must be at least 16 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 16 years of age.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of JENZA, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

2. You may, for your own personal, non-commercial use only, do the following:

a. retrieve, display and view the Content on a computer screen

b. print one copy of the Content

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of JENZA.

4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.

5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify JENZA for all claims resulting from Content you supply.

Prohibited use

6. You may not use the Website for any of the following purposes:

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, or governmental order;

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

7. You must ensure that the details provided by you on registration or at any time are correct and complete.

8. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

9. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

10. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

11. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

12. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites

13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of JENZA or that of our affiliates.

14. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

15. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

16. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following:

[LINK TO PP & COOKIES PAGE}

Availability of the Website and disclaimers

17. Any online facilities, tools, services or information that JENZA makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. JENZA is under no obligation to update information on the Website.

18. Whilst JENZA uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

19. JENZA accepts no liability for any disruption or non-availability of the Website.

20. JENZA reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

21. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

22. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

23. To the maximum extent permitted by law accepts no liability for any of the following:

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.

General

24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

26. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

30. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

31. The participant understands that any discount code or credit issued on to their account will only be removed from the final payment. Promotional offers can’t be applied to deposits.

JENZA details

32. JENZA Travel International Ltd is a company incorporated in Ireland with company number 707281 whose registered address is 29-31 South William St, Dublin, Ireland, D02 EY96 and it operates the website jenza.com

You can contact JENZA by email on info@jenza.com.

YOUR INTERN USA PROGRAM CONDITIONS

The Intern USA program is offered by JENZA Travel International Limited trading as JENZA (the “Company”) and supported by a regulated US State Department sponsor. The Company acts as an international representative for the Visa sponsor (“the sponsor”). The program is designed to support participants to complete the steps required to obtain a DS-2019 (visa sponsorship document) form which permits them to apply for a J1 Intern Visa (the “J1”) which is issued separately by the US Embassy and to have an internship approved by the visa sponsor.

The ethos of this program is to gain experience in your field of study and bring that experience home to Ireland to share with your countrymen. This is an internship programme and any position you take must be an internship. The training you receive in your position will be directly related to your field of study and will be progressive - i.e. will clearly be developing your skills and knowledge

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which can be found HERE.

1. PROGRAMME INCLUSIONS

All customers will receive: eligibility screening, access to an internship database, J1 visa assistance and DS-2019 (visa sponsorship document), in-country support, and internship vetting by visa sponsor. Full program inclusions are listed on our website.

2. PROGRAMME COSTS AND PAYMENTS

The cost of your program will be determined by the length of your internship in the US. Prices can be found on our website here. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Assessment fee:

• This is referred to as your “Deposit” on the company’s website and in promotional material and allows you to register on the Intern USA programme 
• You submit your internship details to The Company for initial vetting to take place
• You arrange a call with a member of our team
• You let us know when you’d like to travel and complete your visa sponsor application.
• You will have access to invite your employer to complete the training plan.

Application fee:

• The Company submit your application to the visa sponsor for review and vetting of your internship training plan.

Final fee:

• You receive a DS-2019 (visa sponsorship document) and guidance on how to book your US embassy appointment

  What fees will you need to pay to third parties?

• Insurance policy (travel and medical)
• A police check
• US Embassy fee
• Travel to and from the US embassy
• Flights
• Transport from the airport once you arrive in the USA
• $3,000 in support funds
• Accommodation
• Spending money

• Site visit (€250) if your Host Company has never taken on an intern through the program before, if their annual revenue is less than $3 million or if they have less than 25 full-time staff. We wouldn’t find out if this is necessary until the application goes through vetting and the fee would only be added to your booking if and when we are officially notified from the sponsor that it has to take place

  Regardless of the circumstances, we are unable to refund any of these fees.

3. TRANSFERRING OR CHANGING YOUR BOOKING

The deposit is transferable to any Company program up until the point of your over the phone interview with the Company taking place. After your interview, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your DS-2019 (visa sponsorship document) must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. The DS-2019 (visa sponsorship document )replacement cost, due to misinformation or loss by the applicant is $100.

4. PROGRAMME CANCELLATION

Cancellations requests will not be acted on until written confirmation by email has been received by the Company. If a DS-2019 (visa sponsorship document) has been issued it must be returned to the Company before any refunds are given.

Assessment Fee - The program assessment fee is a non-refundable fee unless your application is rejected by the Company before your application is submitted to the visa sponsor, in which case you will be refunded minus a $30 administration fee. Your programme will be considered cancelled if you request to withdraw, do not engage with your application or respond to the Company’s communications or are not able to continue with the program giving rise to your requesting to withdraw.

Cancellations are calculated based on the stage where your application is at.

BELOW ARE THE LISTED STAGES AND CANCELLATION FEE’S:

• Before application submitted to sponsor: Your non refundable assessment fee
• After application is submitted to the sponsor but before a DS-2019 is issued: 30%
• After an internship has been offered: 100%
• Your Visa is refused by the US Embassy: 30%
• After DS-2019 (visa sponsorship document) is issued: 100% (no refund)
• The Company is not liable for and cannot refund third party costs including: police checks, travel costs, medical costs, and visa costs under any circumstances.

If you have sourced an internship through the Company or the Visa Sponsor, the following cancellation terms will apply:

• Before application submitted to sponsor: Your non refundable assessment fee
• After application is submitted to the sponsor but before a DS-2019 is issued: 100% (no refund)
• Your Visa is refused by the US Embassy: 30%
• After DS-2019 (visa sponsorship document) is issued: 100% (no refund)
• The Company is not liable for and cannot refund third party costs including: police checks, travel costs, medical costs, and visa costs under any circumstances.

Dormant Application

If you have not activated or submitted your Internship Visa application within 3 months of deposit, your application will be marked as dormant and withdrawn from the program. Regular cancellation fees will apply.

5. VISA

• J-1 Intern Work Travel Visa Eligibility
• Must be at least 18 years old
• You must be a current full-time degree-level student in Ireland, or have graduated within the last 12 months
• You must be at least halfway through your degree before beginning your internship
• Your internship must be related to your academic field of study
• You must have a 1-12 month internship offer when you apply for your visa
• Your internship must be a training position, and not a job
• Your internship must be a full-time position minimum 32 hours per week
• Your internship mustn’t involve any more than 10% clerical or basic work, or include unskilled labour
• Your internship must benefit your future career and have a clear training plan
• The work you do at your internship must be additional to the employer’s normal staffing requirements
• traineeships within medicine, teaching, social work, manual labour or the arts must be researched based.
• You can not do any remote work on this program and must have an office space. Hybrid working is accepted with a minimum of 3 days in the office a week.

VISA SUPPORT FUNDS: $3,000

USA J-1 Visas are issued at the discretion of the US Embassy and the US Embassy can change visa application processes at any time. You are responsible for submitting a correct and complete visa application on time. You may experience delays or a denial if you:

• Have a caution, been arrested or convicted of a crime, have previously experienced US visa/immigration problems or overstayed a visit to the US. You must inform the Company in writing if any of these statuses apply to you at the beginning of the application. Failure to declare such issues resulting in visa denial will result in a 100% cancellation fee.
• All applicants must present their documents in person at the US Embassy.
• The US Embassy will hold your passport until processing has been completed. Do not book any travel abroad during the visa application stage.
• Average processing time for J1 visa applications with the US consulate is 10-15 business days but may take longer. The US Embassy will not prioritise or ‘fast track’ any visa applications. The company cannot be held responsible for any delays to your application at the embassy.
• Do not book your US embassy interview until you have been told to book your interview by the Company
• Wait until you have received confirmation of your visa appointment from the US Embassy before booking transport to your interview.

US Embassy appointments

-It is the responsibility of the participant to book, and pay for, their US embassy appointment. Whilst we will send participants their DS-2019 (visa sponsorship document) and a visa instructions document, it is the sole responsibility of the participant to book and attend an interview at the US embassy. Any fees associated with booking the embassy appointment are paid for by the participant. Under no circumstances can we refund payments that were made directly to the US embassy.

Every visa applicant must prove to the US embassy that they have sufficient ties to Ireland and have set plans to return to Ireland after their visa ends in the USA. If the US embassy feels that you are using the programme as a stepping stone to stay in the USA, or that there is potential for you to remain in the USA after your visa ends, they will reject your application and their decision will be final. What is outlined as acceptable return evidence for the embassy are some of the following:

• A letter from college confirming that you will be returning to complete/further your academic studies
• A letter from an employer outside of the USA that is on headed paper with contact details stating that they will offer you a job upon your return from the US or that they will consider you for a position should one be available when you return

This is mandatory for all applicants – failure to have this will lead to rejection and all return evidence is judged on a case-by-case basis by the embassy so the Company cannot guarantee what will be accepted.

The US Embassy will hold an applicant’s passport for a minimum of 5 working days for processing of Visa after Interview. It is at the discretion of the US Embassy to hold a passport and application for longer than the above minimum if extra processing is required. The Company, the Sponsor and the US Embassy will not be held responsible for any delays, and subsequent fees incurred due to delays/ extra processing at the US Embassy Interview stage. Under no circumstances can a passport be requested back from the US Embassy quicker than the standard processing times laid out above.

Availability of visa appointments is at the discretion of the US embassy in the country you are applying from. The company does not guarantee your ability to apply for or attend a US embassy appointment.

DS-2019 (visa sponsorship document)

• Only one original physical copy of your DS-2019 (visa sponsorship document) will be issued at any time by the Sponsor and this is the only valid version.
• If you lose or damage your DS-2019 (visa sponsorship document) a new valid version must be issued by the Sponsor and you will be required to cover the costs of issuance and delivery.
• If you lose or damage your DS-2019 (visa sponsorship document) please contact the Company at the earliest opportunity.
• Your DS-2019 (visa sponsorship document) must be kept with your passport whilst in the USA.
• If you forget or lose your DS-2019 (visa sponsorship document) you may be denied entry to the US or may invalidate your visa and be at risk of deportation. The company are not responsible if immigration deny entry or propose deportation due to insufficient documentation.
• You will be responsible for any additional costs incurred reissuing documentation.
• The Company does not keep a copy of your DS-2019 (visa sponsorship document), and you may be asked to present it during any future applications to visit or work in the USA.
• The Company aims to assist you with your arrival to America before your contract start date but is not responsible for delays caused by yourself, the US Embassy, the postal service or the courier company.

The Company is not responsible for any applications held for additional processing or refused by the US Embassy or any disrupted travel plans due to visa processing delays. The Company is unable to provide refunds paid to the US Embassy under any circumstances.

6. ADDITIONAL PROGRAMME DOCUMENTATION AND FEES

To participate in the internship program you will incur additional third-party fees which are outlined in section 2.

7. FLIGHTS

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have been issued a J1 Intern . You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that we will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by the US embassy.

8. INSURANCE

Medical insurance is provided as part of the program . Full information of your Insurance plan and the claims procedure will be provided to you once the policy is issued. The Company is not the insurance provider and is not liable for any claims, coverage updates or refunds related to the policy.

The Sponsor insurance policy includes exclusions for pre-existing medical conditions and any medication that you use regularly. Please ensure that you have read and understood the terms and conditions and exclusions included in your insurance policy in advance of your departure from your home country. The insurance policy may include an excess or deductible, which you will have to pay on any qualifying claims. If there are any items not covered by the policy, it is your responsibility to acquire any additional policies to protect you during your time in USA.

You should always carry the insurance card provided by the Sponsor in case treatment is needed in the USA.

Any injuries incurred whilst working at your work should be covered by the employer Workers Compensation Insurance Policy.

9. Job Support

It is up to the participant to find their own traineeship position; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where traineeship placements are readily available in your field of study.

Traineeships that are hosted at foreign embassies or consulates located within the geographic united states will not be permitted.

10. Your Intern program

Pre departure

• All travel before, during and after the Program is at the applicant’s own risk. Any applicant who chooses to operate motorized vehicles is responsible for obtaining the necessary license, permission and insurance and does so at their own risk.
• The applicant understands that when accepting an internship with an employer, they agree to do their best, abide by the terms of the job offer, to comply with the employer’s rules and company policies
• Under no circumstances are internships guaranteed. Even for internships sourced through the Company, under no circumstances are internships guaranteed. Even in the case when an employer represents that an internship is being held, this does not constitute a binding contract that the internship will be available when the applicant arrives. The employer’s commitment is one of good faith only.
• It is the participant's responsibility to ensure they check the details of the contract of employment, to research availability of suitable housing in the location of work and ensure they are satisfied with all conditions outlined in the employment contract. The Company are not liable for any issues that may arise on matters deemed to be the responsibility of the participant.
• The applicant will inform us immediately if their planned date of entry to the US changes forwards or backwards. A change in your arrival date may require a change in the DS-2019 (visa sponsorship document); if applicable, the applicant agrees to pay the DS-2019 (visa sponsorship document) replacement & reissue fees involved.
• If you choose to travel to the USA up to 30 days before your DS-2019 (visa sponsorship document) start date, please note the following:
• You cannot register your details with SEVIS until your DS-2019 (visa sponsorship document)start date.
• You cannot apply for a social security number until your DS-2019 (visa sponsorship document) start date (and at least 3 business days after registering with SEVIS).

During your placement

• The participant understands that neither the Company or the visa sponsor are to be held responsible for any difficulties with participants receiving their Social Security Numbers/Cards, and any expenses incurred due to delays arising from the above.
• If, during the programme, the participant encounters any difficulties with Social Security, safety, health, the job, housing, including charges or fees for housing, sanitary conditions, overcrowding, etc. or any other problem, the participant must notify the visa sponsor as soon as possible.
• Participants are required to comply with all US laws while inside the United States. If a participant violates any US law, the visa sponsor reserves the right to revoke their legal sponsorship, which will result in the withdrawal or termination of their programme. A terminated participant also loses their legal right to remain in the US Employment or Job-Related Conditions
• The applicant must agree to behave ethically and responsibly while in the USA. They understand that their DS-2019 (visa sponsorship document) can be cancelled at the discretion of the visa sponsor if they behave in a way that is in violation of the programme rules or can be deemed unethical.
• All program participants agree to abide by the programme conditions, including financial requirements, and to return to Ireland at the end of the programme. Furthermore, the participant recognizes the importance of sharing their cultural experience with their home country.
• The applicant is responsible for reading and carefully considering all materials made available that relate to safety, health, legal, environmental, political, cultural and religious customs and conditions in the US. Each applicant must take full responsibility in the event that laws, regulations, or customs are broken, regardless of foreknowledge.
• Participants should note that they are not, under any circumstances, permitted to travel to the Tijuana metropolitan area in Mexico.
• Please note that the visa cannot be extended under any circumstances.
• If you choose to stay in the USA up to 30 days after your visa and DS-2019 (visa sponsorship document) end, please note the following:
• You may not work in any capacity during this period – these 30 days are for travel purposes only.
• You cannot leave the continental USA and re-enter during this period as your visa will have expired. If you travel outside of the USA during this time, you will not be able to return without a valid visa. You will have to return to Ireland in this instance.

11. Declaration

Any dispute or claim against the sponsor will be subject to the sponsor agreement, and may be exclusively arbitrated in a specific location within the USA. I know of no reason why I may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the US; previously experienced US visa/immigration problems; or have overstayed on a previous visit). If I suspect that I may have problems, I will disclose these reasons in writing to the J1 team. If a visa is refused for reasons previously undisclosed, no refund will be given.

Your Intern UK program conditions

The Intern UK program is offered by JENZA Travel International Limited trading as JENZA (the “Company”). The Company acts as an official Temporary Work – Government Authorised Exchange visa sponsor. The program is designed to support participants to complete the steps required to obtain a Sponsorship Reference Number which permits them to apply for a Temporary Work- Government Authorised Exchange Visa (“GAE visa”) which is issued separately by the UK Home Office and fulfil an internship at a UK Employer.

The Intern UK program is a professional program which allows students the opportunity to intern in the UK for a period of up to 12 months throughout the year. You agree that it is your intention to gain a temporary internship in the UK and to return to your home country upon completion of your sponsorship.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

Participants can apply for:

• An internship up to 6 months
• An internship between 6+ – 12 months

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to our program where your internship is up to 6 months that you have secured yourself, you will receive:

• Eligibility screening by a member of our team
• Job vetting by the Company once an internship has been offered
• A Sponsorship Reference Number that allows you to apply for the GAE visa
• Document with guidance on how to apply for the visa
• 24/7 emergency support whilst in the UK
• Monthly check-ins and a visit halfway through your internship to check your placement is compliant with UK Visa regulations

If you are booked on to our program where your internship is between 6+ – 12 months that you have secured yourself, you will receive:

• Eligibility screening by a member of our team
• Job vetting by the Company of your secured internship
• A Sponsorship Reference Number that allows you to apply for the Temporary Work GAE visa
• Document with guidance on how to apply for the visa
• 24/7 emergency support whilst in the UK
• Monthly check-ins
• 2 compliance checks during the duration of your Intern in Britain sponsorship to check your placement is compliant with UK Visa regulations

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

0 – 6 month internship

Stage 1 – Assessment Fee

• This is referred to as your “Deposit” on the company’s website and in promotional material and allows you to register on the Intern UK program
• Upload your supporting documents
• Company review them and approve/reject.

Stage 2 – Final Payment

• Your employer completes an Employer Application & Agreement (EAA)
• The company reviews the internship offer to assess it’s suitability on the program
• The company issue you a Sponsorship Reference Number and send visa guidance on how to apply for the GAE Visa

Stage 1 - At the time of booking your Intern UK program, you must pay a non-refundable Assessment fee. You acknowledge that your application cannot progress further until you have uploaded your supporting documents. If you don’t complete this, or if your documents aren’t approved or are incorrect, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The Final Payment will be due once your supporting documents have been approved. The EAA becomes available for you to send to your employer after you make this payment. Once the employer has completed the EAA, the Company will review the suitability of the internship for the program and only issue a Sponsorship Reference Number if it is approved. Once a Sponsorship Reference Number is issued, it will be sent to you, along with guidance on how to apply for the GAE visa. When your visa is secured, you will be able to travel to the UK on the dates specified on your visa and your support from the Company will continue.

6+ – 12 month internship (own internship)

Stage 1 - Assessment Fee

• This is referred to as your “Deposit” on the company’s website and in promotional material and allows you to register on the Intern UK program
• Upload your supporting documents
• Company review them and approve/reject.

Stage 2 – Final Payment

• Your employer completes an Employer Application & Agreement (EAA)
• The company reviews the internship offer to assess it’s suitability on the program
• The company issue you a Sponsorship Reference Number and send visa guidance on how to apply for the GAE Visa

Stage 1 - At the time of booking your Intern UK program, you must pay a non-refundable Assessment fee. You acknowledge that your application cannot progress further until you have uploaded your supporting documents. If you don’t complete this, or if your documents aren’t approved or are incorrect, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The Final Payment will be due once your supporting documents have been approved. The EAA becomes available for you to send to your employer after you make the 2nd payment. Once the employer has completed the EAA, the Company will review the suitability of the internship for the program and only issue a Sponsorship Reference Number if it is approved. Once a Sponsorship Reference Number is issued, it will be sent to you, along with guidance on how to apply for the GAE visa. When your visa is secured, you will be able to travel to the UK on the dates specified on your visa and your support from the Company will continue.

Participants may also be required to pay additional fees for a pre-site visit if their employer does not meet our requirements as listed in section 9. Should a pre-site visit be required, participants will need to pay the Company an additional £115/$150/€140/$230AUD/$245NZD. If any additional site visit is required, this will cost a further £115/$150/€140/$230AUD/$245NZD.

Whilst start dates can never be guaranteed, we work with your employer to ensure your application is processed as quickly as possible. The participant understands that they are responsible for completing their application in a timely manner and that delays in completing any of the tasks above could result in a later start date than originally planned.

For participants that would like to expedite the Company’s Sponsorship Reference Number processing, the following rates apply:

• Priority processing (5 business days of receiving the EAA): £165/$210/€200/$330AUD/$350NZD
• Priority Plus Processing (2 business days of receiving the EAA): £255/$330/€310/$510AUD/$550NZD

In the event that a participant’s job or supporting documents are rejected by the Company, the participant will not be cancelled from the programme. Instead, they will have the option to re-submit new documents or find an alternative placement.

If a participant wishes to cancel from the programme because their supporting documents or placement were rejected, the below cancellation terms will apply.

On average, an application can take 8-10weeks from the moment a participant signs up to when they receive their GAE Visa.

What fees will you need to pay to third parties?

• UK Visa fee (paid directly to UKVI)
• IHS Surcharge if your internship is longer than 6 months or if you have previously been in the UK on another visa within the last 6 months (updated prices can be found here) 
• English Language Test (if English isn’t your first language or you didn’t study in a country where English is the native language)
• The company will accept an expired English Language Test Certificate as long as the expiry date is within 24 months of when you upload the document on your online account
• Travel to and from the embassy
• Any additional travel insurance you wish to take
• Return flights
• Transport from the airport once you arrive in the UK
• Proof of funds (you must be able to show proof that you have at least £1270 in support funds)
• Accommodation
• Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your first supporting document being reviewed. After this, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your Sponsorship Reference Number must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport and to verify the information on your Sponsorship Reference Number is correct once received and to inform the company of any errors before travelling. The Sponsorship Reference Number replacement cost, due to misinformation or loss by the applicant is £100/$115/€115.

4. Program cancellation

The Assessment fee is a non-refundable fee. The only exception is if your application is rejected by the company before your supporting documents are reviewed, in which case you are subject to a £25/$30/€30 administration fee.

The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts.

• If you choose to cancel before your supporting documents are reviewed – The assessment fee will be held
• If you cancel after your internship has been reviewed by The Company– 25% will be held
• If you cancel after your Sponsorship Reference Number is issued – 100% will be held (no refund due)

We reserve the right to refuse sponsorship to any applicant who does not meet the Program eligibility requirements or any applicant that we deem to not be appropriate to accept in the general interests of the Program. In the event that we refuse to accept an applicant on the Program, full cancellation fees will apply. Applicants are responsible for and are obliged to check eligibility via their university/placement company and by contacting our compliance team before the deposit is paid.

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Temporary Work: Government Authorised Exchange Visa Eligibility:

• Any Nationality with a valid passport (excluding UK & Ireland)
• Aged 18 years or older
• Must be a full-time degree level student or have graduated within the last 24 months at the start of your internship
• You must not have completed the same internship before
• You can only apply for the visa with The Company twice in your lifetime for a maximum duration of 12 months combined
• You must have international travel insurance

Sponsorship Conditions

• The Company may rescind sponsorship and inform the UK Visas & Immigration (UKVI) at any time if you do not remain in full compliance with these program conditions and applicable UK Immigration regulations. Once notified by the Company, you understand that you must immediately depart from the United Kingdom.
• The terms of these program conditions cannot be altered without written permission from the Company. Any additional agreement between the intern and host employer may not contradict or override any conditions of this agreement
• If there are problems with your internship placement which are raised by you or your host employer, the Company may step in to review the situation and can terminate your sponsorship if no solution is presented
• If your host employer is found to be in breach of any of the program conditions, the Company may rescind your sponsorship immediately. If an issue occurs, you understand that the Company may investigate and if so must be provided with all requested information
• If you have provided a financial guarantor for proof of support funds then you understand that it is their responsibility to look after you financially and the Company will not be held responsible if you require financial assistance
• You are not permitted to enter the UK before, nor remain in the UK beyond, the dates specified on your UK visa.
• You will inform the Company immediately if, for any reason including early departure and termination, you are unable to complete my internship.
• You will inform the Company immediately of any changes in circumstances which may significantly affect the internship.

Visa Conditions

• If your visa application is refused, the Company does not have the ability to question the UKVI’s decision.
• You are responsible for submitting your own visa application within three months of receiving your Sponsorship Reference Number from the Company.
• You understand that you should not book any flights until you have received your GAE visa and the Company cannot be held responsible for any financial costs incurred in amending or cancelling flights.
• You are solely responsible for checking with the consulate in your country what the visa process and guidelines are. If a mistake is made on your visa application, the Company will assist you in order to correct this however not be held accountable for any mistakes made.
• Visas are issued at the discretion of UK Visas & Immigration. The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program cancellation conditions apply. The visa cost is set by UKVI and is subject to change without notice. The Company will notify participants of any change to the advertised cost listed here. Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.
• You must complete online monthly check-ins with the Company
• You must not undertake any other work on your GAE visa

6. Additional program documentation and fees

To participate in the Intern UK program you will incur additional third-party fees which are outlined in section 2.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have a confirmed internship placement and have been issued a GAE visa. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that the company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by UKVI.

8. Insurance

Travel insurance is mandatory for all participants. All insurance policies for the Intern UK program must meet the following conditions:

• Cover medical expenses for a minimum of $100,000
• Cover for repatriation of mortal remains.

9. Your Intern UK placement

Your placement obligations

It is the participant’s responsibility to ensure they are submitting an internship offer that would be approved by the Company. In order for the Company to sponsor a participants visa application, the participant’s internship must meet the following requirements:

• Be a maximum of up 12 months in duration and at least 25 hours per week
• Must be a supernumerary position, meaning that the role is designed for an intern and not a permanent employee
• The internship must not be in the hospitality sector (providing meals, light refreshments, drink or accommodation) or the healthcare sector (specializing in services related to health and medical care, such as nursing or care homes)
• Your internship must include complex activities rather than routine tasks, and have a good level of rotation and clear objectives backed up by a detailed training plan
• It must include enough supervision from your employer. In most cases, we look for a full-time permanent staff to intern ratio of at least 5:1
• On a case by case basis, the Company will assess the possibility of sponsoring an internship that has a staff to intern ratio of 3:1
• If it’s a paid internship, it must meet the national minimum wage legislation; and for unpaid internships, the UK volunteer rights (all internships longer than 6 months must be paid)
• The company you intern with should be registered with Companies House for at least the last 12 months
• We do not sponsor hospitality internships that are public-facing or serving (e.g. retail, restaurant/café/bar, etc.).
• We do not sponsor healthcare internships that involve patient contact or care (e.g. nursing home, care home, etc.).
• If you have any questions regarding the suitability of your internship, please give our team a call on +44 (0) 333 014 8484.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the UK; previously experienced UK visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Intern UK team. If a visa is refused for reasons previously undisclosed, no refund will be given.

Your Work Australia program conditions

The Work Australia program is offered JENZA Travel International Limited trading as JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the Australian Government

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions:

If you are booked on to the 4-day one you will receive:

• Australia Working Holiday Visa
• Visa application processing
• Guidance on banking and tax
• 12 month’s job support
• Airport transfer (not included if going to Perth)
• 3 nights hostel accommodation (in Melbourne, Sydney or Perth only)
• Guided city tour and other welcome activities

If you are booked on to our 8-day one you will receive:

• Australia Working Holiday Visa
• Visa application processing
• Guidance on banking and tax
• 12 month’s access to our jobs database
• Airport transfer (not included if going to Perth)
• 7 nights hostel accommodation (in Melbourne, Sydney or Perth only)
• Some meals will be provided
• Guided city tour and welcome activities

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

The 4-day one

Stage 1 - Deposit

• Receive welcome email

Stage 2 - Visa processing fee

• Complete visa form with basic details
• The Company submit your visa application
• You receive the approved visa
• You confirm which date you would like to land in Australia

Stage 3 - Final payment

• The Company will officially book you on to the specified welcome date
• Once you arrive in Australia, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the visa processing fee. If you don’t pay the visa processing fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The visa processing fee will be due after your initial deposit. This payment will allow us to apply for the Working Holiday Visa for you. We will ask you for basic information that we need before we can process the visa application. During this time, you can also let us know which date you would like to book on for our arrival package.

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

The 8-day one

Stage 1 - Deposit

• Receive welcome email

Stage 2 – Visa processing fee

• Complete visa form with basic details
• The Company submit your visa application
• You receive the approved visa
• You confirm which date you would like to land in Australia

Stage 3 - Final payment

• The Company will officially book you on to the specified welcome date
• Once you arrive in Australia, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the visa processing fee. If you don’t pay the visa processing fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – Your visa processing fee will be due after your initial deposit. This payment will allow us to apply for the Working Holiday Visa for you. We will ask you for basic information that we need before we can process the visa application. During this time, you can also let us know which date you would like to book on for our arrival package.

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

What fees will you need to pay to third parties?

• Medical & Travel insurance
• Return flights
• Proof of funds (you must be able to show proof that you have at least $5000 in support funds)
• Accommodation
• Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Australia.

Date changes might be available for your arrival but will incur the following costs:

• 60 days or more before your booked date: Free date change
• 15 – 59 days before your booked date: £200/$230/€235
• Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation
The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a £25/$30/€30 administration fee. The visa processing fee will also become non-refundable once your visa application is submitted.

The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

The 4-day one:

• Cancellation received 60 or more days before departure: 10% of your final payment
• Cancellation received 45-59 days before your departure: 25% of your final payment
• Cancellation received 31-44 days before your departure: 50% of your final payment
• Cancellation received 15-30 days before your departure: 75% of your final payment
• Cancellation received within and including 14 days before your departure: 100% (no refund due)

The 8-day one:

• Cancellation received 60 or more days before departure: 10% of your final payment
• Cancellation received 45-59 days before your departure: 25% of your final payment
• Cancellation received 31-44 days before your departure: 50% of your final payment
• Cancellation received 15-30 days before your departure: 75% of your final payment
• Cancellation received within and including 14 days before your departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa (Subclass 417) Eligibility:

• Must hold a valid passport from one of the countries listed here
• Must be aged 18-30 (35 for some nationalities. Check your eligibility on the Australian Immigration website)
• Must not have previously held an Australian Working Holiday Visa
• Must have a minimum of $5,000 AUD in support funds

The requirements of the Working Holiday Visa (Subclass 417) are subject to Australian Government approval and may change without notice.

If you have spent more than 3 consecutive months in the last 5 years in a country considered to be of very high health risk in terms of tuberculosis; or are likely to enter an Australian hospital or healthcare area (including nursing homes); or are likely to be engaged in an Australian child care centre (including preschools or crèches), as either an employee or trainee, you will be required to undergo a medical examination at your own expense which may delay your visa processing by up to 6 weeks.

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa.

Visa conditions

• Maximum job duration of 6 months per employer
• Visas are issued at the discretion of the Australian Embassy and Department of Immigration.
• The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply.
• The visa cost is set by the Department of Immigration and is subject to change without notice. The Company will notify participants of any change to the advertised cost.
• Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the Australian government here.

6. Additional program documentation and fees

To apply for your Australia Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa (Subclass 417). You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
• For participants availing of job assistance, we do not guarantee any job locations in Australia.
• Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.

• It is up to each participant who has availed of job assistance to apply for an interview for their Australian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

• Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given.

Your Work Canada program conditions

The Work Canada program is offered by JENZA Travel International Limited trading as JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain an IEC Working Holiday Visa issued separately by Citizenship and Immigration Canada (CIC).

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to the own job programme you will receive:

• Guidance on applying for the IEC Working Holiday visa
• Guidance on how to set up a bank account and social insurance number
• Arrival orientation
• 2 nights arrival accommodation
• 24-month ground support from the team in Canada

If you are booked on to our JENZA Job programme you will receive:

• Guidance on applying for the IEC Working Holiday visa
• Guidance on how to set up a bank account and social insurance number
• Arrival orientation
• 5 nights arrival accommodation
• 24-month ground support from the team in Canada
• Assistance with securing a seasonal job

If you are booked on to our Young Professionals programme you will receive:

• Full assistance with your Young Professionals work permit application
• Arrival orientation
• Assistance in finding long term accommodation

If you are booked on to our Recognised Organisation programme you will receive:

• Guidance on applying for the IEC Working Holiday visa
• A Recognised Organisation letter to allow you to apply for the visa
• Guidance on how to set up a bank account and tax file number
• Arrival orientation
• 24-month ground support from the team in Canada

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Own Job

Stage 1 – Visa Guidance Fee

• This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance 
• Receive welcome email
• Apply for the IEC visa with our visa guidance
• Inform the company once your port of entry letter has been issued

Stage 2 – Confirmation Fee

• You confirm which date you would like to land in Canada
• We send over the next steps, on how to officially book yourself on to the pre-departure/ and arrival orientations
• Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the confirmation fee, your application will stay as it is and your visa guidance fee will remain non-refundable.

Stage 2 – Your confirmation fee will be due once you have your Port of Entry letter. This payment will allow us to book your arrival accommodation and select the start date for your support package. This payment must be made at least 8 weeks prior to your intended arrival date

JENZA Job

Stage 1 - Visa Guidance Fee

• This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance 
• Receive welcome email
• Apply for the IEC visa with our visa guidance
• Inform the company once your port of entry letter has been issued

Stage 2 - Confirmation Fee

• You apply for positions with Canadian employers and secure a job
• You confirm which date you would like to land in Canada
• We send over the next steps, on how to officially book yourself on to the pre-departure/ and arrival orientations
• Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the confirmation fee, your application will stay as it is and your visa guidance fee will remain non-refundable.

Stage 2 – Your confirmation fee will be due once you have your Port of Entry letter. This payment will grant you access to the job hub and allow you to apply for different jobs in Canada. Once your placement has been confirmed, you will need to let us know when you intend to arrive in Canada so we can book your arrival accommodation and select the start date for your support package. You won’t be able to apply for a job until this payment has been made. We would suggest you make this payment at least 16 weeks before your intended start date or from when you have an ITA.

Young Professionals

Stage 1 – Full payment

• Receive a welcome email and instructions on how to apply for the visa
• Complete the SWAP (recognised organisation) application form
• The company pass the application form on to the recognised organisation
• Once the application is approved, the company send you instructions on what your employer needs to do
• Once we receive the employer number, the company send you the next steps to enter the visa pool
• Customer must send the Company proof of entering the pool and their passport.
• The company will inform the Recognised Organisation that you’ve entered the pool – and in return will issue the Recognised Organisation letter for you
• Customer receives an Invitation to apply and follows the Company’s guidance on how to apply for the visa
• Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Young Professionals programme, you must pay the programme fee in full. After you’ve signed up, you will receive an application form that must be completed for your application to progress. Once the application has been sent back to the company, we will send this on to the Recognised Organisation who will review it. Once approved, the Company will send you guidance on how your employer receives their employer number. You must then send us the employer number as well as a copy of your passport. You will then be sent guidance on how to enter the visa pool. You will then need to send the Company proof of your pool entry, along with your passport copy. This information is shared with the Recognised Organisation who will then issue the Recognised Organisation letter. The Recognised Organisation letter will be sent to you as well as further guidance on how to complete your visa application ready for when you receive the ITA. Once your visa application has been approved and you’ve received your port of entry letter, you must let the Company know what date you intend on arriving in Canada.

You must be able to submit all required application materials to the company by May 31st. Any bookings for this programme received after May 31st must submit application materials to BUNAC within 2 weeks or before the IEC visa application pool closes (which ever is sooner).

Recognised Organisation

Stage 1 – full payment

• Receive welcome email
• Receive guidance on how to enter the visa pool and send the Company proof of this along with your passport
• The Company send the proof to the Recognised organisation to then receive the Recognised Organisation letter
• Apply for the IEC visa with our visa guidance once you’ve received an invitation to apply
• Continue your IEC visa application
• Inform the company once your port of entry letter has been issued
• You confirm which date you would like to land in Canada
• Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Canada program you must pay the programme fee in full. You acknowledge that your application cannot progress further until you have informed the company that you’ve successfully entered the visa pool and sent proof of it along with your passport. Only after this point can your Recognised Organisation letter be issued to you. After you’ve received your port of entry letter, you need to let the company know when you would like to travel so that your support package can be arranged.

You must be able to submit all required application materials to the company by May 31st. Any bookings for this programme received after May 31st must submit application materials to BUNAC within 2 weeks or before the IEC visa application pool closes (which ever is sooner).

Accommodation

In some instances, it’s possible that certain dates are unavailable for customers to use their arrival accommodation. Whilst the Company will try to accommodate all requests, it can’t guarantee any arrival date.

Participants should only book their flights once their arrival accommodation has been confirmed by the Company.

What fees will you need to pay to third parties?

• Visa fee paid directly to Citizenship and Immigration Canada (CIC). For updated prices, please click here.
• Police checks
• Return flights
• Proof of funds (you must be able to show proof that you have at least $2500 CAD in support funds)
• Accommodation
• Travel from the airport to the hostel/ city centre
• Travel from city /airport to job (Ultimate)
• Spending money
• Insurance (the insurance policy duration must cover the full duration of the visa)

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada.

Date changes might be available for your arrival but will incur the following costs:

• 7 days or more before your booked date: Free date change
• Within 7 days of your booked date: $350 USD

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

Customers on the Own Job programme can upgrade to the JENZA Job programme at least 10 weeks prior to departure and upgrades are dependent on employer job availability

Customers on the JENZA Job programme can downgrade to the Own Job programme before they arrange an interview with an employer. After you interview with employers, the regular cancellation terms will apply

4. Program cancellation
   The visa guidance fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a £25/$30/€30/$50AUD/$75NZD administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

Own Job:

• Cancellation received 31 days or more before your departure: full refund available on confirmation fee
• Cancellation received 8-30 days before your departure: 50% will be held by the company
• Cancellation received within and including 7 days before your departure: 100% (no refund due)

Ultimate:

• Cancellation received before you interview with an employer: full refund available on confirmation fee
• Cancellation received after an interview but before a job offer: 25% will be held by the company
• Cancellation received after a job offer: 100% will be held by the company
• If you cancel from the program before a job is sourced but you have a confirmed travel date, the same cancellation terms will apply as the Essential program

Young Professionals/Recognised Organisation:

• Cancellation received before your Recognised Organisation letter is issued: 10% will be held by the company
• Cancellation received after your Recognised Organisation letter is issued: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday IEC Visa Eligibility:

• Must hold a valid passport from one of the countries listed here
• Must be aged 18-30 (35 for some nationalities listed here)
• Must not have previously held a Working Holiday IEC Visa (unless applying for a Recognised Organisation programme)
• Must have a minimum of $2,500 CAD in support funds

The requirements of the Working Holiday IEC Visa are subject to Citizenship and Immigration Canada (CIC) approval and may change without notice.

Visa conditions

• Open work permit, allowing you to work for any employer
• Visas are issued at the discretion of Citizenship and Immigration Canada (CIC).
• The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply.
• The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost.
• Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

If your visa is refused the above programme cancellation conditions apply.

The Company will endeavour to inform you when the visa pool open date is announced by the Canadian High Commission, however we cannot guarantee this as it may be announced at short notice. It is your responsibility to check the [IEC website] (https://www.cic.gc.ca/english/work/iec/selections.asp) for updates

We strongly advise not entering Canada until your Visa has been sent to you by the Canadian Government. Any entry before this time would be as a tourist. Entry to Canada before your Invitation to Apply (ITA) is issued is at your own risk and the Company does not accept any responsibility for refused entry to Canada.

6. Additional program documentation and fees

To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday IEC Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
• For participants on our ultimate programme, we do not guarantee any job locations in Canada.
• Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.
• Participants are responsible for completing their online application in a truthful manner. Should a participant secure a job without securing a visa, and then need to cancel, the terms and conditions as outlined in section 4 will stand.
• It is up to each participant who has availed of job assistance to apply for an interview for their Canadian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.
• Participants acknowledge that the nature of employment for seasonal positions may be influenced by local weather conditions. While the employer will endeavour to provide the agreed-upon number of hours, there may be circumstances beyond their control where it becomes unfeasible to fulfil the initially agreed hours.
• The contract that a participant signs is between themselves and the host employer. The Company is not involved in this process and can’t be held accountable for any deviations from contract terms. Any disputes must be raised directly with the host employer.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given.

Your Work Japan program conditions

The Work Japan program is offered by JENZA Travel International Limited trading as JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain a Japanese Working Holiday Visa issued separately by the Japanese government.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to our Own Job programme you will receive:

• Guidance on applying for the Working Holiday visa
• Arrival orientation (Help setting up your tax number registration, national health insurance, Japanese bank account and other work formalities.)
• 5 weeks arrival accommodation
• 12-month ground support from the team in Japan
• 90-120 minute job counselling session in your first week, Translation of your CV into Japanese, access to our English-speaking jobs portal, and accompanied appointment to the employment centre.
• Airport meet and greet (if arriving on Friday)
• Pre-departure online intercultural training + live group Q&A

If you are booked on to our JENZA Job you will receive:

• Guidance on applying for the Working Holiday visa
• Access to winter ski roles and interview with at least one of our employers
• Arrival orientation (Help setting up your tax number registration, national health insurance, Japanese bank account and other work formalities.)
• 5 nights arrival accommodation
• Airport meet and greet (if arriving on Friday)
• Pre-departure online intercultural training + live group Q&A

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Own Job

Stage 1 – Visa Guidance Fee

• This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance 
• You receive the visa guide and apply for the visa

Stage 2 – Final Payment

• You let us know when you want to arrive in Japan
• After you arrive in Japan, your support package will start

Stage 1 - At the time of booking your Work Japan program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the working holiday visa. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – Your final payment will be due after your initial payment. This payment will allow us to book your arrival accommodation and select the start date for your support package. This payment must be made at least 8 weeks prior to your intended arrival date.

JENZA Job

Stage 1 – Visa Guidance Fee

• This is referred to as your “Deposit” on the company’s website and in promotional material and automatically grants you access to the visa guidance 
• You receive the visa guide and apply for the visa
• You let us know when you’ve received the visa

Stage 2 – Final payment

• You gain access to the jobs portal on our system and apply for various jobs
• You let us know when you’ve secured a job
• You let us know when you will be arriving in Japan
• After you arrive in Japan, your support package will start

Stage 1 - At the time of booking your Work Japan program, you must pay a non-refundable Visa Guidance fee. After booking, you will receive a welcome email with guidance on how to apply for the working holiday visa. You understand that you are responsible for informing the Company once you have obtained the visa.

Stage 2 – Your final payment will be due after your initial payment. This will grant you access to the live jobs portal where you will be able to apply for positions with various employers. It will be your responsibility to let us know when you have secured a job with one of our employers. Once we have received confirmation of this, we will then ask you to let us know when you plan to arrive in Japan so your arrival accommodation can be booked.

We need to know your planned arrival at least 8 weeks before to ensure we can book your arrival accommodation.

What fees will you need to pay to third parties?

• Visa fee paid directly to the Japanese embassy
• Return flights
• Proof of funds (you must be able to show proof that you have at least £1500 in support funds if you have a return flight ticket or £2500 if you don’t have a return ticket. These must be proven to be in your account for at least 3months prior to applying.
• Accommodation
• Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point you receive visa guidance from the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Japan or if you have interviewed with one of our employers.

Date changes might be available for your arrival but will incur the following costs:

60 days or more before your booked date: Free date change

15 – 59 days before your booked date: $150

Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

Customers on the Own Job programme can upgrade to the JENZA Job programme at least 10 weeks prior to departure.

Customers on the JENZA Job programme can downgrade to the Own Job programme before they arrange an interview with an employer. After you interview with employers, the regular cancellation terms will apply

4. Program cancellation
The Visa Guidance Fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a $30 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

Own Job:

• Cancellation received 60+ days before departure: Visa guidance fee will be held
• Cancellation received 45-59 days before departure: 25% will be held
• Cancellation received 31-44 days before departure: 50% will be held
• Cancellation received 15-30 days before departure: 75% will be held
• Cancellation received within and including 14 days before your departure: 100% (no refund due)

JENZA Job:

• Cancellation received 60+ days before departure: Visa guidance fee will be held
• Cancellation received 45-59 days before departure: 25% will be held
• Cancellation received 31-44 days before departure: 50% will be held
• Cancellation received after a job is offered: 50% will be held
• Cancellation received 15-30 days before departure: 75% will be held
• Cancellation received within and including 14 days before your departure: 100% (no refund due

If you cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa Eligibility:

• Must hold a valid passport from one of the countries listed here
• Must be aged 18-30 (some nationalities are up to 35. Full information can be found here)
• Must not have previously held a Japanese Working Holiday Visa
• You must have lived in your home country for 12 months before your visa application is submitted
• You can only apply for this visa and visit the Japanese embassy in your home country to apply.
• Must have a minimum of £1500 in support funds or £2500 if you don’t have a return ticket home. Funds must be proven 3 months prior to application, Eg applying in October, must be able to prove funds in bank statements for July, August, and September.
• Visas are capped per passport nationality. It will only be possible to apply for a visa if your home country’s quota has not been reached. It is your responsibility to check if visas are available before booking on to the programme
• The requirements of the Working Holiday Visa are subject to Japanese government approval and may change without notice.

Visa conditions

• Open work permit, allowing you to work for any employer except nightclubs, dance halls and gambling venues
• Visas are issued at the discretion of the Japanese embassy.
• The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply.
• The visa cost is set by the Japanese embassy and is subject to change without notice. The Company will notify participants of any change to the advertised cost.
• Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

If your visa is refused the above programme cancellation conditions apply.

We strongly advise not entering Japan until your Visa has been sent to you by the Japanese Government. Any entry before this time would be as a tourist. Entry to Japan before your visa is issued is at your own risk and the Company does not accept any responsibility for refused entry to Japan.

6. Additional program documentation and fees

To apply for your Japanese Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, border closures, etc.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
• For participants on our ski programme, we do not guarantee any job locations in Japan.
• Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.
• It is up to each participant who has availed of job assistance to apply for an interview for their Japanese job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Japan team. If a visa is refused for reasons previously undisclosed, no refund will be given.

Your Work New Zealand program conditions

The Work New Zealand program is offered JENZA Travel International Limited trading as JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the New Zealand Government

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

If you are booked on to the 4-day one programme you will receive:

• Guidance on how to apply for a working holiday visa
• Guidance on how to set up a bank account and IRD (tax) number
• 12 month’s access to our jobs database and job assistance from our team
• Airport transfer
• 3 nights hostel accommodation in Auckland
• Guided city walk and other welcome activities

If you are booked on to the 9-day one programme you will receive:

• Guidance on how to set up a bank account and IRD (tax) number
• 12 month’s access to our jobs database and job assistance from our team
• Airport transfer
• 8 nights hostel accommodation in Auckland
• Guided city walk and other welcome activities

2. Program costs and payments schedule

The cost of your program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

The 4-day one

Stage 1 - Deposit

• Receive welcome email

Stage 2 – Second payment

• You let us know once you've received your visa
• You confirm which date you would like to land in New Zealand

Stage 3 - Final payment

• The Company will officially book you on to the specified welcome date
• Once you arrive in New Zealand, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work New Zealand program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the visa processing fee. If you don’t pay the visa processing fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The second payment will be due after your initial deposit. During this time, you can also let us know which date you would like to book on to for our arrival package. Recommend to pay no later than 8weeks before chosen travel date to New Zealand

Stage 3 – Your final balance is due no later than 8 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

The 9-day one

Stage 1 - Deposit

• Receive welcome email

Stage 2 - Second payment

• You let us know once you've received your visa
• You confirm which date you would like to land in New Zealand

Stage 3 - Final payment

• The Company will officially book you on to the specified welcome date
• Once you arrive in New Zealand, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work New Zealand program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the second payment. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The second payment will be due after your initial deposit. During this time, you can also let us know which date you would like to book on to for our arrival package. Recommend to pay no later than 8weeks before chosen travel date to New Zealand

Stage 3 – Your final balance is due no later than 8 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received. Our arrival dates for the ultimate program must meet a minimum number of bookings to go ahead. Should you be booked on to a date that doesn’t meet this number, we will contact you before your departure date and discuss downgrading to our essentials programme that would start on the same date.

What fees will you need to pay to third parties?

• Medical & Travel insurance
• Return flights
• Proof of funds (you must be able to show proof that you have at least $4200 NZD in support funds)
• Accommodation
• Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to New Zealand.

Date changes might be available for your arrival but will incur the following costs:

• 56 days or more before your booked date: Free date change
• 15 – 55 days before your booked date: £200/$230/€235
• Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change.

4. Program cancellation
The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a £25/$30/€30 administration fee. The visa processing fee will also become non-refundable once your visa application is submitted.

The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

The 4-day one:

• Cancellation received 60 or more days before departure: 10% of your final payment
• Cancellation received 45-59 days before your departure: 25% of your final payment
• Cancellation received 31-44 days before your departure: 50% of your final payment
• Cancellation received 15-30 days before your departure: 75% of your final payment
• Cancellation received within and including 14 days before your departure: 100% (no refund due)

The 9-day one:

• Cancellation received 60 or more days before departure: 10% of your final payment
• Cancellation received 45-59 days before your departure: 25% of your final payment
• Cancellation received 31-44 days before your departure: 50% of your final payment
• Cancellation received 15-30 days before your departure: 75% of your final payment
• Cancellation received within and including 14 days before your departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa Eligibility:

• Must hold a valid passport from one of the countries listed HERE.
• Must be aged 18-30 (35 for some nationalities. Check your eligibility on the Immigration New Zealand website)
• Must not have previously held A New Zealand Working Holiday Visa
• Must have a minimum of $4,200 NZD in support funds (an additional $500 NZD is required if travelling on a one-ay ticket).

The requirements of the Working Holiday Visa are subject to New Zealand Government approval and may change without notice.

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa.

Visa conditions

• Open working holiday visa. The maximum work duration is 12 months.
• You have 12 months to enter New Zealand once the visa is issued
• Visas are issued at the discretion of New Zealand Immigration.
• The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above programme and product extra cancellations conditions apply
• The visa cost is set by Immigration New Zealand and is subject to change without notice. The Company will notify participants of any change to the advertised cost. Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the New Zealand government HERE.. 

6. Additional program documentation and fees

To apply for your New Zealand Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. Typical reasons for needing a medical include (but not limited to);

• You have or have had tuberculosis
• Have a pre-existing medical condition which may require hospitalisation during your stay
• Are pregnant or intend to give birth in New Zealand
• Intend to stay in New Zealand for 6 months or more and have spent six consecutive months in a country with a high incidence of tuberculosis

You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

• It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
• For participants availing of job assistance, we do not guarantee any job locations in New Zealand.
• Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.
• It is up to each participant who has availed of job assistance to apply for an interview for their New Zealand job through the employer database released to them once their application materials have been received and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given.

Your Work UK program conditions

The Work UK program is offered by JENZA Travel International Limited trading as JENZA (the “Company”). The program is designed to support participants through their own working holiday visa application with the UK government. The Company will provide support with job and accommodation services.

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

Customers that book on to the program will receive:

• Guidance on applying for your visa
• Jobs database with employers actively hiring
• Arrival orientation
• Assistance with setting up a bank account, National Insurance number and SIM card advice
• 3 nights arrival accommodation
• Accommodation guidance

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

Stage 1 – Deposit

• Receive welcome email
• Select your intended start date

Stage 2 – Final payment

• You confirm which date you would like to arrive in the UK
• We book your arrival accommodation
• Once you arrive in the UK, your support package will start

What fees will you need to pay to third parties?

• UK Visa fee (paid directly to UKVI)
• IHS Surcharge (updated prices can be found here)
• Travel to the visa application centre
• Medical and Travel insurance
• Flights
• Transport from the airport once you arrive in the UK
• Proof of funds (you must be able to show proof that you have at least £2530 in support funds)
• Accommodation
• Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of receiving visa guidance. After this, your deposit will be considered as used and therefore be non-transferable.

Your deposit is protected for life, however, is not transferable to another person. Your visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport and to verify the information on your visa is correct once received and to inform the company of any errors before travelling.

Date changes might be available for your arrival but will incur the following costs:

• 60 days or more before your booked date: Free date change
• 15 – 59 days before your booked date: £200/$230/€235
• Within 14 days of your booked date: No tour date change available

4. Program cancellation
The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company, in which case you are subject to a £25/$30/€30 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

• If you choose to cancel 60 or more days prior to your arrival – your non refundable deposit will be held
• If you cancel 30 - 59 days prior to your arrival – 25% will be held will be held
• If you cancel 15 – 29 days prior to arrival – 50% will be held will be held
• If you 0 – 14 days prior to your arrival – 100% will be held (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Youth Mobility Scheme Visa Eligibility:

• Must hold a passport from one of these countries: Australia, Canada, Hong Kong, Japan, Monaco, New Zealand, San Marino, South Korea, Iceland or Taiwan. From 31st January 2024, passport holders from Uruguay and Andorra will also be eligible.
• Aged 18-30 (18-35 for Australian, Canadian, Korean or New Zealand passport holders)
• You must have at least £2530 in support funds

Visa Conditions

• If your visa application is refused, the Company does not have the ability to question the UKVI’s decision.
• You are responsible for submitting your own visa application.
• You understand that you should not book any flights until you have received your Youth Mobility Visa and the Company cannot be held responsible for any financial costs incurred in amending or cancelling flights.
• You are solely responsible for checking with the consulate in your country what the visa process and guidelines are. If a mistake is made on your visa application, the Company will assist you in order to correct this however not be held accountable for any mistakes made.
• Visas are issued at the discretion of UK Visas & Immigration. The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program cancellation conditions apply. The visa cost is set by UKVI and is subject to change without notice. The Company will notify participants of any change to the advertised cost. Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

6. Additional program documentation and fees

To participate in the Work UK program you will incur additional third-party fees which are outlined in section 2.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have a confirmed visa. You must provide your booked travel information to the Company at least 72 hours before you intend to fly.

The applicant agrees that the company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays, placement cancellations or extra processing by UKVI.

8. Insurance

Travel insurance is mandatory for all participants.  Please refer to our General Terms and Conditions.

9. Job support

It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available

Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.

It is up to each participant who has availed of job assistance to apply for an interview for their UK job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; have applied to migrate to the UK; previously experienced UK visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Intern UK team. If a visa is refused for reasons previously undisclosed, no refund will be given.

JENZA Extra Mile Promise

We may be the new kids, but we have the backing of 60+ years of work abroad experience in our parent companies – USIT and BUNAC. Every JENZA program has been shaped by our Youth Advisory Panel (YAP) and trialled by our JENZA roadtesters. But after all of that, we’ll refund the part of your JENZA product you’re not happy with.

The important stuff
T&Cs

• We don’t believe in lots of complicated jargon. Our Extra Mile promise is founded on trust, honesty and common sense.
• Travel isn't black and white. Each case will be dealt with on a case-by-case basis and handled by our dedicated JENZA Support Squad.
• The joy of our trips is that you’re away for an extended period of time. If during the part of your trip when you’re in the care of JENZA or one of our in-country partners and you don’t feel like we’ve delivered what you signed up for, you just need to contact us. One of our JENZA Support Squad will be in touch to find out what's happened and to gather all the intel. If something was clearly wrong with your trip and was not as described in the inclusions/service, and it was in the control of ourselves or our in-country partners, we’ll work out refunding you for the part of the service that didn’t live up to our high standards.
• To help us make the policy fair for everyone, we follow a simple process for every request. To be eligible for the JENZA Extra Mile promise, you must flag an issue within seven days of any problems with our service.

Step 1

Our team will try and resolve your problem. We’ll discuss your issues and work with our in-country partners to get what’s happened addressed ASAP. We ask that you to give us ten working days to try and do this.

Step 2

If after ten working days the issue hasn’t been resolved and it’s something that falls within our control or that of our partners, we’ll work out the refund amount for that part of your JENZA product. You’ll be refunded within ten working days.

What's not covered

• We can't help fix a problem that happened six months previously. The JENZA Extra Mile promise is only valid when you flag an issue within seven days of any problems that have happened with our service.
• Things outside of our control. This includes visa denials, missed flights, travel delays, and where personal behaviour has impacted your employment or experience.