Ways to get in touch
Call the phones
Monday - Thursday (AEST)
- 12 am - 4:30 am*
- 9 am - 3 pm Mon-Thu
- 9 pm - 12 am*
Friday
- 12 am - 4:30 am*
- 9 am - 1 pm
- 9 pm - 4.30 am* (Saturday)
Closed Sat-Sun.
*Same team, different accent - JENZA is also in the UK too. Perfect for evening video appointments and middle of the night ‘I just had a dream I should to move to Canada’ moments.
Send an email
info@jenza.com Drop us an email with your thoughts and travel dreams, and we'll come back to you penpal style.
Emergency help
If you have a genuine emergency where you are affected by either an accident, political unrest, bereavement or natural disaster while in the care of JENZA, please call the regular number and select option 9. Non-emergency calls will have to face the wrath of Adam (our Ops guy and keeper of the emergency red phone) when you’ve got him out of bed at 2am because you’ve lost your keys.
Our offices
UK 5 Richbell Place, London, WC1N 3LA, UK.
Australia & New Zealand Level 4, 4 Graham Street, Auckland, 1010 New Zealand.
Neither of these are walk-in offices at the moment. If you'd like to speak to a member of our team, please call or email.
JENZA Travel (NZ) Ltd trading as “JENZA” and “BUNAC” in Australia and New Zealand is a company registered in New Zealand with company number 8177942 and registered address at 336 Broadway Avenue, Palmerston North, 4414, New Zealand.